1xbet App Troubleshooting

Most problems with the 1xbet app have simple solutions. This page covers common issues users encounter with installation, login, payments, and app performance. Follow the step-by-step fixes to resolve problems quickly.

If you need a fresh installation, visit our main page to download the latest 1xbet APK for Android devices.

Installation Problems

"App Not Installed" Error

This message appears when Android cannot complete the APK installation.

Solutions:

  • Enable "Unknown Sources" or "Install unknown apps" in Settings
  • Free up storage space (need at least 200MB free)
  • Uninstall any existing version of the app first
  • Download the APK again — file may be corrupted
  • Restart your device and try again

"Parse Error" or "There was a problem parsing the package"

The APK file is damaged or incompatible with your device.

Solutions:

  • Re-download the APK file completely
  • Check your Android version meets minimum requirements (Android 5.0+)
  • Try downloading from a different browser
  • Disable any antivirus temporarily during installation

Download Keeps Failing

The APK file does not download completely.

Solutions:

  • Switch from mobile data to WiFi or vice versa
  • Clear browser cache and try again
  • Use a different browser (Chrome, Firefox)
  • Check available storage space
  • Disable any download managers interfering with the process

For complete installation instructions with device-specific settings, see our Android installation page with detailed steps for Samsung, Xiaomi, and other brands.

Login Issues

Cannot Log In — Wrong Password

Login fails even with correct credentials.

Solutions:

  • Double-check username/ID — it is case-sensitive
  • Verify you are using the correct account ID (not email)
  • Use the "Forgot Password" option to reset
  • Check if Caps Lock is on when typing password
  • Clear app cache and try again

Account Blocked or Restricted

Message indicates account cannot be accessed.

Solutions:

  • Contact customer support through live chat or email
  • Check email for any notifications from 1xbet
  • Verify your account has completed required verification
  • Ensure you are not trying to access from a restricted region

Two-Factor Authentication Problems

Cannot receive or enter 2FA code.

Solutions:

  • Check phone has signal to receive SMS
  • Wait a minute and request new code
  • Verify phone number in account is correct
  • If using authenticator app, check time sync on your device
  • Contact support if locked out of 2FA

Session Expired

App logs you out frequently.

Solutions:

  • Enable "Remember Me" option when logging in
  • Check that app has permission to run in background
  • Update to latest app version
  • Clear cache if session data is corrupted

App Crashes and Freezes

App Crashes on Launch

App closes immediately after opening.

Solutions:

  1. Clear app cache: Settings > Apps > 1xbet > Clear Cache
  2. Clear app data: Settings > Apps > 1xbet > Clear Data (requires re-login)
  3. Restart your device
  4. Update to the latest app version
  5. Uninstall and reinstall the app
  6. Check for Android system updates

App Freezes During Use

App becomes unresponsive while betting or browsing.

Solutions:

  • Close other apps running in background
  • Check internet connection stability
  • Clear app cache
  • Reduce video quality if watching streams
  • Restart the app

Black Screen

App opens but shows blank or black screen.

Solutions:

  • Wait 30 seconds — may be loading slowly
  • Check internet connection
  • Force close and reopen the app
  • Clear cache and data
  • Reinstall if problem persists

Payment Problems

Deposit Not Credited

Payment completed but balance not updated.

Solutions:

  1. Wait 15-30 minutes — some methods have delays
  2. Check bank/payment app to confirm money left your account
  3. Refresh your balance by pulling down the screen
  4. Log out and log back in
  5. Contact support with transaction ID/UTR number

JazzCash/Easypaisa Payment Failed

Mobile wallet transaction shows failed or pending.

Solutions:

  • Check JazzCash or Easypaisa app for transaction status
  • Verify your MPIN was entered correctly
  • Ensure wallet has sufficient balance
  • Check your daily transaction limit in the wallet app
  • Try upgrading wallet account for higher limits
  • Contact JazzCash (*786#) or Easypaisa (3737) if money debited but payment shows failed

Withdrawal Stuck in Pending

Withdrawal request not processing.

Solutions:

  • First withdrawals require account verification — check documents
  • Ensure wagering requirements are met if using bonus funds
  • Verify withdrawal details are correct
  • Check minimum withdrawal amount for your method
  • Contact support if pending more than 48 hours

Payment Method Not Available

Cannot see your preferred payment option.

Solutions:

  • Complete account verification first
  • Check if method is available in your region
  • Some methods require minimum account age or activity
  • Try updating the app for new payment options

For detailed payment information and available methods, see our deposit and withdrawal page with JazzCash, Easypaisa, and other options for Pakistani users.

Betting Problems

Bet Not Placed

Bet confirmation does not appear after tapping Place Bet.

Solutions:

  • Check your balance covers the stake
  • Verify odds have not changed (accept odds changes in settings)
  • Ensure event has not started (for pre-match bets)
  • Check internet connection
  • Look in "My Bets" — bet may have been placed

Odds Changed Error

Cannot place bet because odds moved.

Solutions:

  • Enable "Accept any odds" or "Accept higher odds" in settings
  • Tap the updated odds to accept new price
  • For live bets, act quickly as odds change frequently

Maximum Stake Exceeded

Cannot bet your desired amount.

Solutions:

  • Reduce stake to below the maximum shown
  • Stake limits vary by event and market
  • Contact support to request higher limits for verified accounts

Cash Out Not Available

Cannot cash out an active bet.

Solutions:

  • Not all bets qualify for cash out
  • Cash out may suspend during key moments
  • Check if the event is still in play
  • System bets may have limited cash out options

Connection Issues

App Shows "No Connection"

Cannot connect to 1xbet servers.

Solutions:

  • Check your internet connection with other apps
  • Switch between WiFi and mobile data
  • Restart your router if on WiFi
  • Disable VPN if using one
  • Check if 1xbet is accessible in your browser
  • Wait and retry — may be temporary server issue

Slow Loading

App takes too long to load pages.

Solutions:

  • Clear app cache to remove old data
  • Close background apps consuming bandwidth
  • Try a different network connection
  • Reduce live stream quality if watching
  • Update to latest app version

Connection Drops During Live Betting

Losing connection while placing live bets.

Solutions:

  • Use WiFi for more stable connection
  • Move closer to router or to better signal area
  • Close other apps using internet
  • Check if bet was placed in "My Bets" section

Streaming Problems

Stream Not Loading

Live video does not appear on available matches.

Solutions:

  • Verify account has positive balance
  • Check match actually has streaming (video icon)
  • Some streams require placing a bet first
  • Clear app cache
  • Check internet speed (need 1+ Mbps)

Stream Buffering Constantly

Video keeps stopping and loading.

Solutions:

  • Lower video quality in stream settings
  • Switch to WiFi connection
  • Close other apps and browser tabs
  • Restart the stream

Notification Problems

Not Receiving Notifications

Missing bet results or promotional notifications.

Solutions:

  • Check app notification permissions in device settings
  • Enable notifications within 1xbet app settings
  • Disable battery optimization for 1xbet app
  • Check Do Not Disturb mode is not active

Too Many Notifications

Receiving unwanted alerts.

Solutions:

  • Customize notification preferences in app settings
  • Disable specific notification types you do not want
  • Turn off promotional notifications while keeping bet alerts

Account Problems

Cannot Change Password

Password update fails or option not found.

Solutions:

  • Go to Account Settings > Security > Change Password
  • Current password must be entered correctly
  • New password must meet strength requirements
  • Use "Forgot Password" if cannot access account

Verification Documents Rejected

Uploaded documents not accepted.

Solutions:

  • Ensure photos are clear and not blurry
  • All corners of document must be visible
  • Document must not be expired
  • Name must match account registration
  • Use good lighting when photographing documents
  • Try different document type if available

Cannot Update Profile Information

Unable to change personal details.

Solutions:

  • Some fields cannot be changed after verification
  • Contact support for name or birthdate changes
  • Provide documentation proving correct information

For account creation help, visit our registration page with all signup methods explained step by step.

Update Problems

Update Not Installing

New version fails to install over existing app.

Solutions:

  • Ensure Unknown Sources is enabled
  • Free up storage space
  • Download the APK again
  • If version conflict error appears, uninstall old version first

App Broken After Update

Problems appeared after updating.

Solutions:

  • Clear app cache and data
  • Restart device
  • Uninstall and reinstall completely
  • Report issue to support if widespread

For detailed update instructions, see our app update page with step-by-step instructions for all Android versions.

iOS-Specific Issues

App Not Available in App Store

Cannot find 1xbet in your country's App Store.

Solutions:

  • App may not be listed in all regions
  • Try alternative installation methods
  • Use mobile website as alternative

Enterprise Certificate Trust

iOS requires trusting the app certificate.

Solutions:

  • Go to Settings > General > Device Management
  • Find the 1xbet certificate and tap Trust
  • Confirm when prompted

For complete iOS guidance, see our iOS app page with iPhone and iPad installation instructions.

Contacting Support

If the solutions above do not resolve your issue, contact 1xbet customer support.

Support Options

  • Live Chat — Available 24/7 in the app, fastest response
  • Email — For detailed issues requiring documentation
  • Phone — Direct support for urgent matters
  • Social Media — Alternative contact through official accounts

Information to Provide

  • Your account ID or registered email
  • Device model and Android/iOS version
  • App version number
  • Screenshot of any error messages
  • Steps that led to the problem
  • Transaction IDs for payment issues

Support agents can access your account details and provide specific assistance based on your situation.

Preventing Future Problems

Best Practices

  • Keep the app updated to the latest version
  • Maintain stable internet connection when betting
  • Clear cache periodically to prevent buildup
  • Complete verification early to avoid withdrawal delays
  • Use strong, unique password for your account
  • Enable two-factor authentication for security
  • Download only from official sources